Who we are
binx health has the world’s fastest FDA-cleared molecular platform for CT/NG testing. We also have the broadest suite of offerings in at-home testing for large corporate partners for broaden access to STI and COVID-19 care. Our molecular point of care platform brings rapid, accurate and convenient infectious disease testing to people where they live, work and shop. Our at-home solutions offer front-end engagement, and end-to-end logistics in concert with our reference lab partners to offer partners “turn-key” answers for their infectious disease testing needs. Our solutions broaden access to care for millions and put proprietary testing solutions in the hands of clinicians everywhere, including in the ever-expanding footprint of retail health. Our suite of medical guideline driven, at-home testing solutions for STIs and COVID-19 are designed to reach the many who are unwilling or unable to visit a physical location.
The Customer Support Specialist reports initially to the Director of Customer Support.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Maintain accurate entries within the customer support platform and CRM
- Taking on other tasks or projects to support employees, other managers, and support operations
- Verbal and Written Communication
- Positive Attitude
- Ability to work under pressure.
- High levels of confidentiality
- Data Entry
- Experience working in a call center performing customer service duties.
- Experience with a customer support platform (Zendesk a huge plus)
- Daily communication with customers so strong communication skills are required
binx health, Inc. is an Equal Opportunity Employer
For interested applicants, please submit resumes to: firstname.lastname@example.org